Shipping and Returns

Shipping Information:

1. Processing Time:

• Orders are processed within 3-5 business days from the date of purchase, excluding holidays.

2. Estimated Delivery Time:

• Delivery times may vary depending on your location. Please refer to our checkout page for estimated delivery times.

3. Order Tracking:

• You will receive a tracking number via email once your order has been shipped. You can use this tracking number to monitor the status of your shipment.

Return and Exchange Policy:

1. Hassle-Free Returns:

• We want you to be completely satisfied with your Merab purchase. If you're not happy with your order for any reason, you can initiate a return within 30 days of receiving your purchase.

2. Eligibility:

• To be eligible for a return or exchange, the item must be in its original condition, unworn, unwashed, and with all original tags attached.

3. Return Process:

• To initiate a return, please contact at shopmerab@gmail.com within 30 days of receiving your order. We will provide you with detailed instructions on how to return your item.

4. Refund or Exchange:

• You have the option to receive a full refund to your original payment method or exchange the item for another size or style, subject to availability.

5. Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product.

6. Refund Timing:

• Refunds will be processed within 5-7 business days after we receive the returned item.

Contact Us:

If you have any questions or need further assistance with your order, please don't hesitate to contact our customer support team at shopmerab@gmail.com. We're here to help!